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Contact Info
2nd floor, Jyoti Tower
Andheri (West), Mumbai – 400 053
customercare@lockated.com
+91-7303434567
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Introduction:

With Lockated’s Help Desk module, enable your Property Management and Society Management to address your customers’ grievances and resolving them faster, elevating customer satisfaction. This module can be integrated in both, Post Handover and Possession Phases. Through the Help Desk module incorporated within your white-labeled Lockated app, your customers can raise tickets for any queries or grievances and these tickets are then passed on to the responsible teamconfigured at the back-end. Your management team can configure customized category, sub-category, status,and assign priorities to these Help Desk tickets. The seamless configuration of escalation matrices, priority levels and assignment of teams to specific categories results in resolving your customers’ grievances faster and thus, proves to be an essential tool required to solve your customers’ queries. By enabling your customers to communicate their complaints to the management, and solving them in an effective and streamlined fashion will help you in winning your customers’ trust and loyalty.

Lockated’s Help Desk Edge

Ease customers’ lives by allowing them to raise queries or grievances

Seamless configuration allows faster resolving of customer’s grievances

Modular & Vendor Set-up

Escalation configuration at multiple hierarchy & priority levels

ISO CAPA Compliant

Effective root cause analysis

Unique Functionalities

Notices ,Events & Polls

  • The Admin communicates with residents through Notices, Event notifications are sent Polls are performed for opinions, Pre-formed groups
  • Residents receive notifications & get redirected to view communication & take action

Ticket management

  • Through Helpdesk on the app, residents can raise ticket for complaints, suggestions or requests
  • Notification & gets redirected to view the ticket
  • Shift staff resolves issue & marks it as resolved

Admin

  • Admin receives notification which redirects them to the respective ticket
  • Shift staff receives Admin defines priority & assigns ticket to respective shift staff

Notification Center

  • Resident receives notification for each status update & when it is marked as resolved
  • If ticket is not resolved within TAT, escalation emails are sent by default as per Escalation Matrix

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